This is information about you that you give us by:
The Personal Information most often collected and maintained in a customer file, includes customer identification, transaction history, including records of payments made.
Each time you use the Services, we may automatically collect the following information, which may be considered to be Personal Information when combined with other information about you:
Similar to other websites, our Sites utilize browser cookies (small text files stored on a user’s web browser when you visit a website), web beacons, and similar tracking technologies (collectively, "Cookies") to collect and store certain information when you use, access, or interact with our services.
We may receive information about you from other sources, including third parties that help us update, expand, and analyse our records, prevent or detect fraud; process payments; or analyse your use of our Services. Our Services may also include integrated content or links to content provided by third parties (such as live chat, social media content, plug-ins, and applications). Additional third parties may include our affiliated entities.
If you wish to transact on and use the Site or use the Services, we will collect information about you for the purposes set out below.
We use IP addresses to analyse trends, administer the Site, track customer movements, and gather broad demographic information for aggregate use. For systems administration and detecting usage patterns and troubleshooting purposes, our web servers also automatically log standard access information, including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within ArrivalPay OÜ on a need-to-know basis. We reserve the right to block access for any customer accessing the Site via a proxy service intending to conceal originating identity. This includes access via the Tor anonymity network.
We may also aggregate personal and other data captured by us so that the data is no longer capable of identifying an individual. Aggregated data may cover patterns of usage, and we reserve the right to use this aggregated information for the purposes of improving and enhancing our Services, generating insights, for use in marketing to other users and current and potential partners, and otherwise for the purposes of our business.
We will process your Personal Information on the following grounds:
We ensure that we balance any potential impact on you and your rights before we process your Personal Information for our legitimate interests. We do not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
We are committed to protecting your privacy. Internally, only people with a business need to know Personal Information or whose duties reasonably require access to it are granted access to customers’ Personal Information. Such individuals will only process your Personal Information on our instructions and are subject to a duty of confidentiality.
The website’s systems and data are reviewed periodically to ensure that you are getting a quality service and that leading security features are in place. We have put in place procedures to deal with any actual or suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
However, no information system can be 100% secure. So, we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the Internet and wireless networks.
You agree that we have the right to share your Personal Information with:
We will also disclose your Personal Information to third parties:
Your Personal Information will be stored in European Union servers and may be transferred worldwide.
Personal Information and other data may therefore be exported outside of the jurisdiction in which you reside. Your Personal Information may be processed and stored in a foreign country or countries. Under those circumstances, the governments, courts, law enforcement, or regulatory agencies of that country or those countries may be able to obtain access to your Personal Information through foreign laws. You need to be aware that the privacy standards of those countries may be lower than those of the jurisdiction in which you reside.
Unfortunately, the transmission of information via the Internet is not completely secure. While we do our utmost to protect your Personal Information, we cannot guarantee the security of your data transmitted to us over email or through the Site; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.
You may access and verify your Personal Information held by us by submitting a written request to firstname.lastname@example.org.
If you no longer wish to receive marketing communications from us, you can also let us know via the methods stated below. The electronic marketing communications we send to you also contain opt-out mechanisms that allow you to opt-out from receiving those communications, update your contact information, or change your preferences at any time. We will honor your choice and refrain from sending you such announcements.
You may also opt back in to receive those communications at any time.
You have a number of rights in relation to how we process your Personal Information. These include the right to:
You may exercise these rights by contacting us (see details below).
You will not have to pay a fee to access your Personal Information or to exercise any of your other rights. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We take all reasonable efforts to protect and safeguard Personal Information, but there are protective measures you should take, as well.
Do not share your Personal Information with others unless you clearly understand the purpose of their request for it, and you know with whom you are dealing. Do not keep sensitive Personal Information in your email inbox or on Webmail. If you are asked to assign passwords to connect you to your Personal Information, you should use a secure password and always use two-factor authentication (2FA), where available. You should change your password regularly.
EEA customers only: Should you have any concerns about how we handle your Personal Information, please contact us in the first instance. We will do our best to resolve your concern. Alternatively, you may prefer to submit a complaint directly to the national supervisory authority within your jurisdiction, details of which can be found online.
Our business is not directed at anybody under the age of eighteen, and we will never knowingly collect Personal Information from individuals under the age of eighteen.